Emotional intelligence

The ability to recognise that we have emotions, name them, and control them enough to enable us to choose how to behave.

My Emotional Intelligence

 

Skill	Low Competence	Some Competence	Competent
Sensitive to others feelings			
Enquire how others are feeling		
Acknowledge people’s feelings			
Tackle conflict or anger		
Tolerate silences			
Are aware of own body language		
Invite others to express their feelings			
Are comfortable with closeness / affection		
Help others express their feelings		
Pick up others’ body language			
Feel comfortable when others express strong feelings			

As the above table shows, my emotional intelligence is strongly linked to an ability to fairly judge a situation, and to give respect to those opinions that are valid. I believe that this module has helped me to identify and develop my own management style, which I would describe as an “action-orientated democratic”.

Action-orientated consultative

• Makes decisions after canvassing of opinions

• Supportive of team members, encourages development.

• Accessible and approachable with problems.

• Ensures that action is agreed at the end of meetings.

The above characteristics are how I would describe my own leadership/management style. However there are some caveats to this style; in order to be successful the leader must have the mutual respect, trust and confidence of team members.

Emotional Intelligence